Return & Refund Policy

Effective Date: 12 August 2026

At NZ Shopper, we want you to be completely satisfied with your purchase. This policy outlines our return and refund process.

RETURNS

Because we shop personally for every order, we're unable to accept returns for change of mind.

If something isn't right i.e. an item arrives damaged, incorrect, or missing please reach out within 48 hours of receiving your order. Photos are helpful, as they allow us to quickly understand what happened and fix the issue for you.

For larger items purchased on your behalf such as fans, robot vacuums, or ice cream makers (and others) — if the product is faulty, we're happy to assist with the refund process. We'll return the item to Costco on your behalf and manage the refund for you. A small processing fee applies for this service, and the item will need to be returned to us at the purchaser's cost.

Our goal is to make the process as smooth and stress free as possible while ensuring you receive the refund you're entitled to.

Please email: info@nzshopper.co.nz and we will contact you to discuss this further.

REFUND METHOD

Refunds are issued to the original payment method or a bank account provided by the customer. Credit card refunds may take 5-10 business days to appear on your statement.